Downloading new avg

My avg is about to expire in 2 days.
I bought an upgrade and I went through the activation steps and the code isn't recognized

Hello Dennis,
We’re happy to help you sort this out, I've sent you an email. Please reply to my email with the requested information to assist you further.
Best regards,
Alok.

Hello Dennis,
We’re happy to help you sort this out, I've sent you an email. Please reply to my email with the requested information to assist you further.
Best regards,
Alok.