I have tried to download and follow steps but it cancels and says I already have latest version. I thought I had to enter my license key number?
Hello Jackie,
I understand the inconvenience.
Please provide the screenshot of AVG user interface to assist further.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.