DRi AVG charge that I never signed up for

AVG Subscription
5

Hello Randall,

I will check this for you.

I'm unable to find any active subscription of AVG with this email address.

We have located another with a different email address.

I have sent an email, please reply to that email with the necessary information to proceed further.

1

I was charge £99.99 on 12 Jan for this, how do I get a refund?

2

Hello Randall,

I will check this for you.

I'm unable to find any active subscription of AVG with this email address.

We have located another with a different email address.

I have sent an email, please reply to that email with the necessary information to proceed further.

3

Randall, 
Thank you for confirming. We have initiated refund for this order and it will be processed soon. 
The money will be credited within 5 to 7 business days. Your patience is much appreciated.

4

Hi, thanks for your reply. This other e-mail address is now defunct as it was with Orange which doesn't exist. I can only get details via this e-mail. cheers