Hello Monique,
We acknowledge your request for a refund.
AVG support through the Community channel is available only in English.
You can make use of Google Translator ( https://translate.google.com /) to translate this post.
Upon checking your account, we see that you've been charged for the renewal of AVG AntiTrack, as it was enrolled for automatic renewal.
We do send pre-billing notifications prior to 30 days of subscription expiry, which includes info on how to cancel, renewal date & amount to be charged.
In your case, we've sent you a reminder email on 08/09/2021.
To proceed further, we've sent you an email regarding your refund request. Please check and revert to us.
Thank you.
Bonjour,
J'ai reçu un retrait de 49.99 euro sur mon compte , hors je ne connais pas ce site et n'ai rien demandé !!! Que faire pour un remboursement ?
Merci de me répondre
Hello Monique,
We acknowledge your request for a refund.
AVG support through the Community channel is available only in English.
You can make use of Google Translator ( https://translate.google.com /) to translate this post.
Upon checking your account, we see that you've been charged for the renewal of AVG AntiTrack, as it was enrolled for automatic renewal.
We do send pre-billing notifications prior to 30 days of subscription expiry, which includes info on how to cancel, renewal date & amount to be charged.
In your case, we've sent you a reminder email on 08/09/2021.
To proceed further, we've sent you an email regarding your refund request. Please check and revert to us.
Thank you.