Hi Bernard,
We acknowledge your refund request.
We couldn't locate any charges under the e-mail address you used to contact us here. Instead, we located the charges under the misspelled e-mail address of yours. The charge is for AVG TuneUp Unlimited as auto-renewal service was enabled for its trial order.
We can assure you that we have not processed any unauthorized payments from your card or account. Due to incorrect e-mail that was entered during the initial purchase, the notification e-mail weren't received by you.
Do you still wish to get a refund for this renewal?
Recently I found a charge on my master card statement for R401.35 associated with "DRI AVG TECHNOLOGIES orderfind.com " and I know I didn't order that. I am seeing postings about this happening to a lot of people related to a product that has not been ordered by them so I assume this is what has happened to me as well.
I would like to see that refunded as soon as possible.
Hi yes i would like a refund as i only tried the software for the trail to see if it works i didnt know that it was going to charge me
Hi Bernard,
We acknowledge your refund request.
We couldn't locate any charges under the e-mail address you used to contact us here. Instead, we located the charges under the misspelled e-mail address of yours. The charge is for AVG TuneUp Unlimited as auto-renewal service was enabled for its trial order.
We can assure you that we have not processed any unauthorized payments from your card or account. Due to incorrect e-mail that was entered during the initial purchase, the notification e-mail weren't received by you.
Do you still wish to get a refund for this renewal?
Thank you for the confirmation.
We have initiated your refund request for (Order Ref. No.62835048300 ). This refund will reflect in your original payment method within 5-7 business days.
We've also sent you an e-mail confirming the same.