Hi Ethan,
We can certainly help you with the necessary information on this charge.
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally subscribed for the trial version of AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We have checked your account and found that the order status is 'Not Settled' which means the order is complete but we have not received the payment.
We kindly request you to wait for 24 hours for the payment to get settled and then we will be able to assist you with the refund.
Hi,
I would like to cancel my membership and I have a pending £49.99 charge on my bank account which I would like refunded. I did not realise this would renew automatically and I have no plans to continue using AVG services. Please contact me about how I can receive my refund.
Thanks, Ethan
Hi Ethan,
We can certainly help you with the necessary information on this charge.
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally subscribed for the trial version of AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We have checked your account and found that the order status is 'Not Settled' which means the order is complete but we have not received the payment.
We kindly request you to wait for 24 hours for the payment to get settled and then we will be able to assist you with the refund.