Hi Rain,
We're glad to clarify this for you. However, the charge of 34.99 seems to be under your old/alternate account.
An email has been sent to you requesting the email address. Please revert to us via email to proceed further.
Regarding the card, there is a feature 'Card Updater' affiliated with your account. It automatically updates the card info & allow AVG to renew the subscription.
I have had 34.99 taken from my account on 7th May, I have a new laptop and have no AVG products. Recently my credit card was changed to a new one with a new number. I am therefore disconcerted to discover that there seems to have been a renewal for a product I don't have or use and using a new credit card number which I have not shared with anyone. I have just created this avg account so I can raise this query and also I looked at my profile which showed I have a product which is being renewed in june which ive cancelled. I don't understand how this can be lawful as I don't have avg on this laptop and the credit card number has not been updated. The laptop that had all avg products on it was destroyed as it end of lifed - hard disk burnt out. So that's no longer I circulation. Please advise how I can get a refund of the £34.99 - I have advised my bank Lloyds fraud team who said that if it is not dealt with by avg and all subscriptions cancelled then they will take my case up
Hi Rain,
We're glad to clarify this for you. However, the charge of 34.99 seems to be under your old/alternate account.
An email has been sent to you requesting the email address. Please revert to us via email to proceed further.
Regarding the card, there is a feature 'Card Updater' affiliated with your account. It automatically updates the card info & allow AVG to renew the subscription.