Dri avg technologies not ordered but payment taken£49.99 chris jones

General discussion
8

Hello, Kenneth.
We'd be glad to clarify this. It could be possible that these charges were for automatic renewal of your existing AVG subscriptions. We acknowledge your refund request, but there are no active AVG subscriptions registered under the email address that you used to contact us here. We have sent an email, please revert it with requested information to locate your account details and proceed further.

9

karthikeyan,I have sent you a copy of my bank statement several weeks ago and not had a reply from you . can you please acknoledge you have recieved it and a refund will be refunded to my bank account.       thanks ken jones

1

payment has been taken from my account on the 25th July 2018 and on the 26th August 2018  for £49.99 each,it shows on bank statement as DRI AVG Technologies  orderfind .com.I did not I did not purchase this order how do I get a refund ? what do I do.                                                                            Yours Faithfully                                                                                                                                              Ken Jones

2

karthikeyan,I have sent you a copy of my bank statement several weeks ago and not had a reply from you . can you please acknoledge you have recieved it and a refund will be refunded to my bank account.       thanks ken jones

5

I will certainly help you with this.

Please email us your bank statement, where it shows AVG charge.

We will check the same and assist further.

3

Kennneth, yes you should have an account. However, it is not available with this email address.

Please provide us the requested information via email to assist further.

6

I cannot give you my old account as when i origanally went to log in i didnt know my password ,so i had to change my e-mail and password address,my son did all this for me origanally  and he now lives abroad please can you help.Ive  still  been overcharged as it was £49.99 for two years anyway not £ 49.99per month,

7

Hello, Kenneth.
We'd be glad to clarify this. It could be possible that these charges were for automatic renewal of your existing AVG subscriptions. We acknowledge your refund request, but there are no active AVG subscriptions registered under the email address that you used to contact us here. We have sent an email, please revert it with requested information to locate your account details and proceed further.

4

i must have account with you,otherwise you wouldnt be able to take money out off my bank account. anyway renewals are annually not monthly.