DRI AVG technologies not ordered but payment taken £49.99

AVG Subscription
3

Hi Sofia,

We acknowledge your refund request.
Upon checking your account, we're unable to locate the charge. It might be under your alternate account.
As it isn't recommended to share the order info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.

1

Payment has been taken from my account on the 12th January 2021 £49.99 it shows on my  bank account as DRI *AVG TECHGNOLOGIES 

I did not purchased this order how can I get my money back ? what do I do ?
I will complain to my bank as soon as possible.
2

Hi Sofia,

We acknowledge your refund request.
Upon checking your account, we're unable to locate the charge. It might be under your alternate account.
As it isn't recommended to share the order info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.