Ira,
Let me explain this for you.
In total, you have 3 subscriptions for AVG Internet Security (1 computer) with auto-renewal service enabled.
One of which was renewed recently and is valid till May 20, 2020. The other two subscriptions are good till July 23, 2019 and July 24, 2019.
We will not charge our customers without intimating it before. In your case, the renewal notification e-mail was sent to you on April 5, 2019. It could have landed in spam/junk folders. I am sorry if you haven't noticed it. That e-mail has instructions to cancel the renewal process.
To avoid confusion, we can offer you a refund for the recently renewed AVG Internet Security subscription and merge the other two subscriptions into AVG Internet Security (2 computers) at free of costs.
Let us know how to proceed further.
Good day
This computer is only due on 23.7. 2019 and you renewed with out our knowledge
Do I get 2 month refund?
If you do pre billing and the customer doesn’t answer , than you must know he is not
Interested in your product.
We have got only 2 computers , one broke, that is the one who you thought is due
for renewal
The other computer is due on 24.7.19 and we will look if we are going to renewal with
AVG . Please keep your hands out of my bank account and computer.
Please send me an Invoice for the amount of 139.99 you charged on our credit card.
Hi Ira,
We're glad to help you with the information.
Upon checking your account, we see that the charge is for the renewal of AVG Internet Security (2 years), as it was enrolled for automatic renewal during the time of purchase.
We do send pre-billing notification prior 30 days of product's expiry (might have gone to your spam/junk folder).
We also see that you've 2 more Internet Security subscriptions in your account, which is good till July, 2019.
Please let us know how you'd like to proceed with this & the number of computers in which you prefer to use AVG protection.
We have been charged on our credit card for DRI AVG TECHNOLOGIES
FOREIGN AMOUNT 139.99
We haven't ordered anything from AVG
Please explain this to us