I have just received my credit card statement for a charge of USD 74.74. I no longer use this Subscription. My old email bxxxxx@anet.co.nz is no longer active. please cancell my subsciption.
I
Hello, Barry.
We'll definitely help with your refund request. We’d also like to explain our subscription system, and offer you an extra 6 months free if you decide to stay with us. AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase, and we explain how to cancel subscriptions in various places, including:
In our shopping cart before purchase
In the confirmation email we send after purchase
In notification emails we send before charging for subsequent subscription periods
We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
If you’d like to continue with your refund, no worries. Just reply to this message and ask us to return your money. We’ll do so as soon as possible.
If you’d rather stay with us, just reply to this message and ask us to keep your subscription. We’ll add extra months onto your current subscription period at no extra cost. We could also transfer the subscription to your current email address (bxxxxxxxxx1@gmail.com)