Dri avg technologies payment taken but not ordered

Hello Lucie,

We acknowledge your refund request.
Since we are not able to find the charge under your account, we have sent an email asking more details.
Please check your inbox/spam for the email.

payment has been taken from my account on the 25th December 2017 £49.99 it shows on my  bank account as DRI AVG TECHGNOLOGIES order find com ie  .payment taken from them.
I did not purchased this order how can I get my money back ? what do I do ?
I will complain to my bank as soon as possible.

Hello Lucie,

We acknowledge your refund request.
Since we are not able to find the charge under your account, we have sent an email asking more details.
Please check your inbox/spam for the email.