Dri*avg technologies subscription

Hello Vikki,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find the active subscriptions/trial order on the account that you used for the AVG community. Hence, we have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.

I have recently taken over the accounts for a company who are being charged for a subscription that isn't being used.  There is no paperwork for subscriptions or anything relating to your company.  Can I please request an immediate refund.

Hello Vikki,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find the active subscriptions/trial order on the account that you used for the AVG community. Hence, we have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.