Hello Ivan,
We acknowledge your refund request.
You have signed up for AVG Internet Security - Multidevice and AVG TuneUp - 60 day trial, but made a typo with the email address.
Hence, you weren't aware of the notification sent for the recent charge deduction.
The RUB2,388.00 charge was actually debited for AVG Internet Security - Multidevice and it has happened due to auto renewal service enabled for the trial.
Do you confirm to get refund for this charge and also cancel the auto renewal service for AVG TuneUp trial?
Good day!
dri*avg technologies Wrote off money I want to return them.
29.05.2019 06:18:13
Money without my consent was charged from my card
I want to return the money as to make it?
dri*avg technologies Wrote off money I want to return them.
29.05.2019 06:18:13
Money without my consent was charged from my card
I want to return the money as to make it?
Ivan, the refund will get credited to the account from which the charge was taken.
Thank you for confirming your refund request.
We initiated a refund in the amount 2388.00 RUB and sent you an e-mail confirming the same.
Auto-renewal was cancelled for your AVG TuneUp Unlimited free trial and you will not be charged in future.
Feel free to contact us if you need any further help.