Hi there. Im aware there are similar posts / questions but understand I need to raise query whilst logged into my account (which is this). If Im going about process incorrectly then please direct me.
Im based in South Africa. There was a AVG payment that went off my credit card on 21 July 2024 but I don’t have any subscriptions (I checked). No one in my household has subscriptions either (I checked).
My question is as follow. Can someone from AVG kindly see to which account this payment belong to? Below was what I received from my bank (absa bank).
Message from bank: ( charge details removed)
Any help will be appreciated.
ps I sent 2 emails to AVG with no replies.
Regards
Ruaan (AJ) De Swardt
(email removed)
Hello Ruaan.
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
Hello Ruaan.
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.