Hello, Clive.
Thank you for reaching us here. We found that you have another AVG account registered with a different email address (nxxxxx@vector2.demon.co.uk) than the one you used to contact us here. There was a charge on this account from DR on 27th April 2018. Are you referring to this charge? If yes, the invoice was sent to the registered email address.
We have made a payment to "DRI AVG Technologies orderfind com" but do not have an invoice and cannot determine what the payment is for. Please advise.
Clive, you have active AVG Internet Security licenses on each account. Unfortunately, we can not process refund for either licenses as they fall out of our 30 day refund policy. As an alternative, we can cancel automatic renewal for AVG Internet Security (1 computer) license registered with xxxxx@notmangroup.co.uk as it is expiring in near future (10th Nov 2018). The license registered with the other email address have the longest validity, until 12th May 2020.
We will send both license numbers to cxxxx@notmangroup.co.uk along with reactivation instructions so you can activate the second license once the original license is expired on 10th Nov 2018. Would that be fine by you?
Hello, Clive.
Thank you for reaching us here. We found that you have another AVG account registered with a different email address (nxxxxx@vector2.demon.co.uk) than the one you used to contact us here. There was a charge on this account from DR on 27th April 2018. Are you referring to this charge? If yes, the invoice was sent to the registered email address.
Clive, Just for your info Digital River Ireland [DRI] (https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=32980892) provides eCommerce and payment services for AVG orders processed via AVG web/In App cart.
AVG Guru