Hello Aimé,
We acknowledge your refund request.
We could find one of the EUR34,99 charge debited on 10th October 2018 for the renewal of AVG PC TuneUp TP - 1 User, (12 Months) license registered under ****@skynet.be account and this has happened due to auto renewal service enabled.
Let us know how you would like to proceed with this charge.
The other charge is not found on this account.
To locate the other charge, we have sent an email requesting few information.
Once we receive those information, we will be able to investigate further on this matter.
I was charged twice for this product: 2 times 34,99 euro by IERLAND-ORDERFIND.COM.
The 2 amounts of each 34,99 euro were charged on my VISA card, the first time on 27/9/2018 and the second time one week later on 10/10/2018. I never authorized these payments. And I don't like this way of doing. This is stealing money. May I ask to refund this amounts immediately.
Aimé D'Helft (Lions Clubs International MD112)
Hello Aimé,
We acknowledge your refund request.
We could find one of the EUR34,99 charge debited on 10th October 2018 for the renewal of AVG PC TuneUp TP - 1 User, (12 Months) license registered under ****@skynet.be account and this has happened due to auto renewal service enabled.
Let us know how you would like to proceed with this charge.
The other charge is not found on this account.
To locate the other charge, we have sent an email requesting few information.
Once we receive those information, we will be able to investigate further on this matter.