Greetings,
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate (https://translate.google.com).
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Thank you for understanding in advance!
NOTE: The below message is translated for your convenience using Google Translate.
A támogatás ezen a csatornán keresztül csak angol nyelven érhető el. Írhat nekünk angolul, vagy segítünk az Ön nyelvén a Google Fordító használatával (https://translate.google.com).
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Megértésüket előre is köszönöm!
Greetings,
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate (https://translate.google.com).
We apologize for the inconvenience.
Please write back to us in your own/new post so that we can access your account information and assist you further.
Thank you for understanding in advance!
NOTE: The below message is translated for your convenience using Google Translate.
A támogatás ezen a csatornán keresztül csak angol nyelven érhető el. Írhat nekünk angolul, vagy segítünk az Ön nyelvén a Google Fordító használatával (https://translate.google.com).
Elnézését kérjük a kellemetlenségért.
Kérjük, írjon vissza nekünk saját/új bejegyzésében, hogy hozzáférhessünk fiókadataihoz, és további segítséget nyújthassunk Önnek.
Megértésüket előre is köszönöm!
Levontak a számlámról 14999 HUF-t . Kérem utalják vissza az összeget. Ellenőrizzék a fiókomat! Üdvözlettel Kántor Zoltán
Thank you for writing back to us, Ildikó.
It isn't recommended to share account/order, personal info over this public post, that's the reason we've asked you to write us from your own post. So, that we'd have sent an email requesting the above information.
Upon checking your account, we see that you've been charged for the renewal of AVG AVG Internet Security (Multi-Device), as it was enrolled for automatic renewal.
Our system did send a prior email notification about this process and the charge that is going to be taken.
In your case, we have sent you an email reminder on 10/04/2021.
Anyway, we've initiated the refund for HUF 15,990.00.
The refund will be returned to the payment method used to make your purchase within 7 business days.
We're sorry for any inconvenience caused.
Stay safe and healthy!!
I am István Mórocz! What information should I provide from my wife's account? I received an "Important Notice" three times (September 4, 2021, September 19, 2021, September 27, 2021) to renew my credit card information. I DIDN'T RENEW it BECAUSE I DON’T REQUEST A LATER EXTENSION. Fourth, they wrote, "We can't process your payment." They couldn’t process it because I didn’t want to pay anything. Eventually, against my will, the subscription was renewed. By what right? They wrote an order number: (ORDER NO REMOVED), a serial number. It was written that the subscription billed annually is valid until canceled. PLEASE NOW CANCEL YOUR SUBSCRIPTION REQUIREMENTS AND ANY ORDERS WHICH ARE IN MY NAME. PLEASE RETURN HUF 15,990, which was "MISLEADLY REMOVED FROM MY BANK ACCOUNT." From AVG Technologies <no, reply @ avg.com> I am the ADDRESSEE: (EMAIL ADDRESS REMOVED) Please let me know what other data you need for the refund and reassure me that my "alleged order" has been canceled !!!
We understand your concern, Ildikó.
We'll proceed with your refund request and your money will be returned.
Please write to us from your wife's account. So, that we can collect your account details and proceed with your request.
Thank you for understanding in advance!
Hi Istvan,
We acknowledge your refund request.
Please write back to us in your own post, which will reveal the AVG account affiliated with us.
Note : It isn't recommended to share the order/account info over this public post.
Thank you for your understanding in advance!
Indokolatlanul leemeltek a számláról 15.990,-Ft-ot. Én nem rendeltem víruskereső programot. 2019-ben egyszer letöltöttem az avg_antivirus_free_setup programot, de NEM RENDELTEM MEG. Amennyiben mégis van Önöknél aktív rendelésem, kérem AZONNAL TÖRÖLNI szíveskedjenek!!!!! Kérem a 15.990,-Ft-ot visszautalni!!!!! Mikor értesítettek e-mail-ben, hogy leveszik a pénzt? Várom válaszukat, de a pénzemet mielőbb!!!!!
2021. 10. 13.
HUF 15,990 was unjustifiably deducted from the account. I didn't order an antivirus program. I downloaded avg_antivirus_free_setup once in 2019, but DON'T ORDER it. If you still have an active order, please CANCEL IMMEDIATELY !!!!! Please return the HUF 15,990 !!!!! When were you notified by email that the money would be deducted? I look forward to your reply, but my money as soon as possible !!!!!
2021. 10. 13.
Hello Zoltán,
Support via AVG Community forum is currently available only in English. For example, you can use Google Translate (https://translate.google.com) for translation.
We apologize for the inconvenience. We'll look into this & help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Nisha Sivakumar!
Where did you send the email because I can't find it anywhere !!!
We've sent a reminder email to morocz******@freemail.hu and a refund confirmation email to moil****@freemail.hu
If you can't find the email in your inbox. Please check your spam/junk folders.
Thank you.