Hi Michelle,
We acknowledge your refund request. However, upon checking your account, we're unable to find any subscription. You might have used your old/different email address to purchase AVG subscription. Hence, the product is not visible in your AVG account. Registered email address should be used to view the subscriptions in AVG account.
We've sent you an email requesting few info to locate the charges. Please revert to us via email.
Hi, Please help, Ive been billed $79.99 from DRI AVG Technology.
1 Year ago I purchased internet security at $39.99.
This has now been renewed (Im guessing, as it hasn't quite been 1 year yet) as $79.99 has been removed from my bank account.
I have tried to cancel this subscription however this has been unsuccessful as when I go to my products it states I have no products there, however statement states DRI AVG Technology.
Please cancel my subscription and refund the money.
Many Thanks
Michelle
Hi Michelle,
We acknowledge your refund request. However, upon checking your account, we're unable to find any subscription. You might have used your old/different email address to purchase AVG subscription. Hence, the product is not visible in your AVG account. Registered email address should be used to view the subscriptions in AVG account.
We've sent you an email requesting few info to locate the charges. Please revert to us via email.