Hello Yuelun,
We acknowledge your refund. You have been charged for the automatic renewal of AVG Internet Security - Unlimited (60 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Are you looking for refund to this product?
reply to Ranjani Bakthavachalam:
thanks for answering my question in such a quick way!
yes, i am sure i need a refund because your software seems not very suitable for my requirement,so i need to use other product.And i feel sorry that i haven't check this email for a long time , so i ignore the email about the confirmation of renew the service, but i still need the refund,i hope you can help me
Hello,
I am not willing to renew this software, nor do I authorize you to continue to deduct my money. I think there must be a misunderstanding because I use other software. I hope that you can return all my money and i do not give you permission to keep any details about the bank card, please reply me as soon as possible, thank you
Hello Yuelun,
We acknowledge your refund. You have been charged for the automatic renewal of AVG Internet Security - Unlimited (60 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Are you looking for refund to this product?
We are here to help you, Yuelun.
We are sorry if an AVG product did not meet your expectations.
We have initiated refund for this renewed subscription.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail from avg.cs@digitalriver.com.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.