DRI AVGtechnologies

AVG Subscription
15

I did not buy this program for 1 858,89 RUR how can I cancel this it was dated 05/03/2018 00:00?

19

I was also charged $79.99 for services I did not order. I also want a refund. If it is a trial version of something

20

Hello Evelyn,

We apologize for the inconvenience caused. We have sent you an email in order to retrieve your AVG account. Pleas reply to the email with the requested information for us to help you better.

Thank you.

17

bonjour pouvez vous m expliquer le prelevement de 79,99 euros du 27 septembre 2019 svp je ne le comprends pas merci par avance

18

Me han cobrado 59.99 € a través de mi tarjeta Visa pero no me han facilitado numero de licencia ni me devuelven el importe por no tener el numero de licencia.
Ruego indiquen como anular este pago.

16

Hello, I did not buy it
25 de maio de 2018
DIGITAL RIVER DO BRASIL IMPORTAÇÃO E COMÉRCIO DE PRODUTOS DE IN
-negativo R$ 119,00
Pagamento pré-aprovado
I don't use AVG how do I cancel it?

14

Why are you taking my money without my knowledge, this is a fraud , I need my money back

1

I did not buy this program for $ 49.99 how can I cancel this it was dated 5/25/2017?

2

I did not buy this program for 1 858,89 RUR how can I cancel this it was dated 05/03/2018 00:00?

3

Hello Wise,

I see that you have already contacted our technical support and got the refund ticket created.
You have been charged for the renewal of AVG Internet Security - Unlimited Devices (1 year subscription) as it had auto renewal enabled.
Keep checking your email to know about refund status.
Your patience is much appreciated.

4

Hello Evelyn,

We apologize for the inconvenience caused. We have sent you an email in order to retrieve your AVG account. Pleas reply to the email with the requested information for us to help you better.

Thank you.

7

@ Mateus Henrique
Mateus, This Community is basically only English language… Query translation…
[Portuguese to English]
May 25, 2018
DIGITAL RIVER OF BRAZIL IMPORT AND TRADE OF IN PRODUCTS -negative R $ 119,00
Pre-approved payment
AVG Guru

8

User quan huynh has posted their own topic (https://support.avg.com/answers?id=9060N000000U4xeQAC).
AVG Guru

6

@ Carmen Molina
Carmen, This Community is basically only English language… Query translation…
[Spanish to English]
I have been charged € 59.99 through my Visa card but they have not provided me with a license number or refund the amount due to not having the license number. Please indicate how to cancel this payment.
AVG Guru

10

Me han cobrado 59.99 € a través de mi tarjeta Visa pero no me han facilitado numero de licencia ni me devuelven el importe por no tener el numero de licencia.
Ruego indiquen como anular este pago.

11

Hello Alex,

I understand your concern.

Please click on this link https://support.avg.com/support_tech_chat to get connected with our chat support and they will assist you further.

12

Mateus, do you mean you would like to cancel and get refund? I'd request you to contact our sales support team (https://support.avg.com/?l=en) to validate your account information and get further assistance.

13

I was also charged $79.99 for services I did not order. I also want a refund. If it is a trial version of something

9

Hi Tuan,

We will help you to clarify the charge.

Please contact us from a separate post to assist you further.

5

Carmen, 
We provide support in English, can you ask your questions in English please?