Dri payment taken illegally from bank account

AVG Subscription
3

Hi Daniel,
You've reached the AVG community support forum.
We are really sorry to know that and apologize for the inconvenience caused.
Upon checking your account, we can see that you've already raised a ticket with our concern team and they've escalated the case to our senior sales team regarding the same concern.
They'll contact you via email and help you accordingly. Meanwhile, your patience is very much appreciated. Thanks!

1

Hi I’ve already raised a ticket but your systems say I haven’t !! I’ve been charged £69.99 sterling for a subscription I haven’t asked for and I don’t use avg anymore and haven’t got any reacurring subscriptions. I want a full refund and also compensation as it’s made my account overdrawn !! Otherwise I will contact the financial ombudsman my email is dannyl05@icloud.com

2

Hi Daniel,
You've reached the AVG community support forum.
We are really sorry to know that and apologize for the inconvenience caused.
Upon checking your account, we can see that you've already raised a ticket with our concern team and they've escalated the case to our senior sales team regarding the same concern.
They'll contact you via email and help you accordingly. Meanwhile, your patience is very much appreciated. Thanks!