Hi Elliot,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Could you let us know whether you are getting blue screen while PC reboot or during start up?
Also, let us know whether you are able to boot the PC.
Please share us a screenshot (#) from your mobile for the blue screen displayed on your PC, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
This is my work computer and I don't have the ability to problem solve at this level. I had to take it to a computer repair shop and it's going to cost nearly $300! What can AVG do to make this right for me?
AVG said drivers were out of date. Updated. Now I have blue screen. WDF Violation stop code and amdsfhkmdf.sys failed.
We do understand your concern, Elliott. This isn't the experience we want you to have.
We'd suggest you to navigate to Windows Recovery Environment.
The Recovery Environment has its own set of drivers, and it is not affected by Driver Updater.
Please follow the below steps & let us know if it helps :
• Try to get into the Windows Recovery Environment (e.g. by holding the power button during the boot logo and forcing a hard shutdown, this will trigger the recovery environment).
• If that does not work for the first time, then you need to hold down the power button during boot again.
• After a few restarts the Windows Recovery Environment started with the message “Recovery, It looks like Windows didn't load correctly”.
(Some manufacturers also allow enter to Win Re by pressing some special combination of keys, e.g. Dell after powering up press F8.)
• Click on “See advanced repair options.
• Choose “Troubleshoot” then “Advanced option”
• Click on “System Restore”
• You have to choose user and fill password
• System Restore is opened, Click on “Next”
• Select the restore point that is dated before the issue started,
• Select the restore point that is dated before the issue started.
• Click on “Next” and then restart your PC by clicking on “Finish”.
• After restart should the previous state of Windows be restored and the issue solved.
Hi Elliot,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Could you let us know whether you are getting blue screen while PC reboot or during start up?
Also, let us know whether you are able to boot the PC.
Please share us a screenshot (#) from your mobile for the blue screen displayed on your PC, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
When I start my computer I get this…in the attached screen shot.
My computer is also not recognizing my password. this is what comes up.
Hello Elliott,
Thank you for the screenshot.
We are sorry for the trouble caused. We will certainly help.
Please refer the below article and check if that helps.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlname=troubleshoot-avg-blue-screen-crash)
If you have further queries, please feel free to contact us anytime.
Thank you.