Driver Update doesn't work

AVG Performance
3

Hi David,
I will help you with issue,
I have sent you a email regarding this issue, please follow the email instructions.
Thank you

1

Purchased Driver Update it gtes to part 2 - Identifying System Info - and doesn't get any further - so after 30min's of 'scanning' I shut it down.
I'm running windows 8.1
My AVG virus protection works fine

2

Hi David,
I will help you with issue,
I have sent you a email regarding this issue, please follow the email instructions.
Thank you