Nicholas,
Thanks for waiting patiently. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Hello Nicholas,
I understand the inconvenience caused. Please share a screenshot of the AVG Driver Updater page (which shows Windows 8 installed and updates available) to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Hello Nicholas,
I understand the inconvenience caused. Please share a screenshot of the AVG Driver Updater page (which shows Windows 8 installed and updates available) to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Hi, my Driver Update System Info is displaying that I have Windows 8 installed when this PC never had this copy of windows. Started as 7 Ultimate I believe, and has had Windows 10 installed since the free Update invitations went out 3+ years ago. I can't find a way to update this info.
Also, my computer has had the error "The Driver for (Mass Storage Controller) is not working properly" and the same error for (Unknown Device) for quite some time. PC Tune-up sees the issue, and so does my computer yet Driver Update has never shown it, and wont open when I click OPEN on the issue in PC-Tune-up.
Any help is greatly appreciated.
Nicholas,
Thanks for waiting patiently. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Thank you for the screenshot.
I have forwarded the case to the senior team for getting suggestions.
Keep checking this post to know about the status.
Your patience is much appreciated.