Driver updater cancellation

Dear all i have tried to cancel my driver updater and it has still taken my money from my account. This was done on the 23 January when i canceled another product due to NOT having a PC anymore. Today AVG have taken money out of my account for the driver updater program which i no longer need and want to cancel, i have been on to the site and unsubscribed from the program yet again, and now want a refund. 
(The order number removed)
Thanks for any help.

Hi Ivan,

We will help you to clarify the charge.

It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us.