Hello Dawn,
We'd like to inform you that our scope of support is limited to AVG related concerns & issues only.
In this case, we'd recommend that you contact your computer manufacturer for further assistance.
Thank you for understanding in advance!
Hello Dawn.
I am afraid we do not collect your device information.
An AVG Account is a portal for managing your paid AVG subscriptions. The following options are available via your AVG Account.
Subscriptions: Find tools and information to help you manage your AVG subscriptions. Options include download links for all of your purchased products, valid activation codes, and the number of devices where you are currently using the subscription.
Billing: Check the next billing date for each subscription, and cancel the subscription directly via your AVG Account if you do not want to be charged.
Payments: Review a complete list of the payments you have made to AVG. Options include finding your Order ID number, and checking if any of your purchased AVG subscriptions are eligible for a refund.
thx, but I was also wondering if AVG had my computer information on file which my AVG subscription is linked too!!
How do I locate the make/model for repair? I dropped my computer and can not access as it has a black screen, you can hear the start up process but remains black 
also has a cap locks 3 long blinks…anyone have any advice?
Hello Dawn,
We'd like to inform you that our scope of support is limited to AVG related concerns & issues only.
In this case, we'd recommend that you contact your computer manufacturer for further assistance.
Thank you for understanding in advance!