Hello Vicente,
Currently, this service is available in English only.
You had AVG Internet Security (2018.3.21) for one computer, recently (2018.6.12) you have bought AVG Internet Security - Unlimited.
I would recommend you to merge AVG Internet Security (1 computer) with AVG Internet Security - Unlimited (expiry date of it will be extended).
Let me know if you still want to receive a refund for AVG Internet Security - Unlimited subscription.
Regards,
Alok.
Texto en español y en inglés (no consigo encontrar un correo para ponerme en contacto con AVG.- I do not manage to find a mail to put in touch with AVG)
Con fecha 19 febrero 2018 compré AVG Internet Security numero de pedido 701-105***** por un importe de 77,99 euros. Recibí un correo de AVG indicándome que ya no tenía ese seguro que ahora he comprobado que está en vigor hasta 19 de febrero de 2020. Me ofrecían darme de alta y he comprado el mismo seguro AVG Internet Securiti por 1 año e importe de 50,81$ número de pedido 923******** DR con fecha 12 de junio de 2018. Como quiera que me han hecho duplicar el mismo seguro, ruego cancelen el comprado el 12 de junio y me devuelvan los 50,81$ a mi cuenta bancaria
With date February 19, 2018 I bought AVG Internet Security number of order 701-1054****** for an amount of 77,99 Euros. I received AVG's mail indicating me that already did not have this insurance that now I have verified that it is in effect until February 19, 2020. They were offering me to give me of discharge and I have bought the same insurance AVG Internet Securiti for 1 year and amount of 50,81$ number of order 92373****0 DR with date June 12, 2018. Since it wants that they have made me duplicate the same insurance, request cancel on bought June 12 and return the 50,81$ to me to my bank account.
Thank you for the information Vicente,
I have submitted a refund request on your behalf. You will receive a refund confirmation email soon.
Feel free to contact us again if you need any further assistance.
Cheers,
Alok.
Hello Vicente,
Currently, this service is available in English only.
You had AVG Internet Security (2018.3.21) for one computer, recently (2018.6.12) you have bought AVG Internet Security - Unlimited.
I would recommend you to merge AVG Internet Security (1 computer) with AVG Internet Security - Unlimited (expiry date of it will be extended).
Let me know if you still want to receive a refund for AVG Internet Security - Unlimited subscription.
Regards,
Alok.
I request him annul the second subscription and me restore the 50,81$ since only I am interested in the Internet for 1 computer. Thank you