Same proplem. The dvd rom on my labtop stopped reading blanc dvd and cd. When I tried to send filles by clicking send to menu I also found that the location dvd rom was disapeared. I thought something was wrong with the labtop so I tried my desktop dvd rom and again the same proplem occured, but when I uninstalled AVG ultemate evrything was back to normal. So you can see the proplem is with the program not with the device it self. By the way my labtop is ACER and my desktop is HP.
Hello Malcolm,
Sorry to know that your DVD writer stopped recognizing the blank CD's and DVD's
We request you to temporarily disable AVG by following the instructions mentioned in this link: http://avgread.me/1GnMD3N and check whether the issue persists.
Please let us know the status of this.
Have used Win 10 for about 6 months without AVG - shortly after installation of bought version AVG2016 and win10 update of 25 Sept my DVD writer stopped recognising blank CDs and Dvds while still reading previously written and and commercial CDs/Dvds (apart from Civilisation and other games). Have tried updating driver, disconnecting drive and reinstalling all without success - any suggestions ?
Hello Malcolm,
Sorry to know that your DVD writer stopped recognizing the blank CD's and DVD's
We request you to temporarily disable AVG by following the instructions mentioned in this link: http://avgread.me/1GnMD3N and check whether the issue persists.
Please let us know the status of this.
Same proplem. The dvd rom on my labtop stopped reading blanc dvd and cd. When I tried to send filles by clicking send to menu I also found that the location dvd rom was disapeared. I thought something was wrong with the labtop so I tried my desktop dvd rom and again the same proplem occured, but when I uninstalled AVG ultemate evrything was back to normal. So you can see the proplem is with the program not with the device it self. By the way my labtop is ACER and my desktop is HP.
Malcolm,
We request you to contact your PC manufacturer support or Microsoft support once to get help with your issue. Thank you.
Didn't help - same message about needing to format cd/dvd disk in order to be recognised - right click on drive shows correct values for used and available space on blank cd and dvd but will not write - is this another version of win10 DRM problems where I have to find an "approved" cd/dvd supplier to get things to work ? (Their update was 25 Sept, which is the same date range for my AVG installation)