E-mail address change and subscription not changing

I changed the e-mail account associated with my account. Now, the 60-day trial is MIA. I followed the proscribed procedure to do this correctly, so I'm rather out of options. Suggestions?

Hello Rej,

I understand your concern on this email change.

I have sent you an email, please reply to that email with your new and old email address.

I will check this for you.

Hello Rej,

I understand your concern on this email change.

I have sent you an email, please reply to that email with your new and old email address.

I will check this for you.