Hi Michael, we are happy to hear that your issue has been resolved. We sincerely apologize for the delay occurred due to the maintenance in our site. Please do not hesitate to get back to us for further assistance. Thanks.
I have spent numerous hours on line and on the phone yesterday and today trying to sort out the problem. I supplied the system info this morning and am still waiting. Still unable to use any e mail address except hotmail or outlook. I have gone through the process of uninstalling AVG, E mails fine. Loading AVG anti virus free, e mail working fine. Loading AVG Internet Security trial, only hotmail or outlook working, all others don't. Load paid for AVG Internet Security, only hotmail or outlook working, all others don't. Disable AVG, on,y hotmail or outlook working, all others don't. Disable AVG, Disable AVG Firewall, all e mails working. So it would appear there is a problem with AVG Firewall.
I have the same issue after loading AVG Ultimate. I checked to find what my email pop incomming and outgoing ports are. Mine are 995 and 465. I opened the AVG screen; Then menu; settings; troubleshooting. On the resulting screen, under mail, I changed the POP port(s) to 995,465.
Then closed the AVG screen. My email is now working.
The version number is higher than mine, but the framework and setup are the same versions. I don't use PCTuneup, or ZEN. One other thing is that I originally used the normal download last year, after the automatic download of to an updated version corrupted the insttallation and I was getting mesages about the licence had expired and all sorts of things happening. I downloaded the tool to remove, and reinstalledwith a fresh download but without success. AVG support recommended that after removing the existing using their tool that I downloaded the free version direct from a link they provided. This downloads all the setup to your computer and does it from there. It is important that when undertaking the reinstall, whether free of paid, that you remove all traces of the problematical version from your computer usign their tool. Just using Windows Add/remove tool will not do this. the tool besides listing what AVG items you have on your computer, may also remove one part, reboot and then have a go at another part. The link to the tool is somewhere on AVG's site but if you look at many of the recent posings on support you will see tha that their support staff provide a link to the latest version of it.
Now I don't know whether the PC Tuneup or Zen can affects things though you wouldn't think that they would. However I did see odd things when I tried ZEN out last year between my Android phone and Computer and so ditched it. I still have AVG on the phone but as a separate App.
Hope this helps
Hello A b. I am sorry to hear about the inconvenience caused. I would request you to run repair installation ( avgclick.me/RepairAVG ) to resolve your issue. Thank you.
Nicely ironic…
Create an account on this board to chime in about the email problem, and need email access to complete the signup…
AVG Free 2015, latest update killed Thunderbird's connection to email scanner. Guess it's not a firewall problem, eh? (Free doesn't have firewall.)
Please correct this at your earliest opportunity; I'm sure this has a lot of one-computer folks hanging,
thinking no one even cares enough to spam them…
BV
Same problen here after the last AVG update
so many problems with you
even the date of the update is wrong .... 1970 ???
open AVG Internet Security -> Menu -> settings -> component -> customize under firewall -> Network profile -> change it from public to private
This helped me with this problem
Hi Peter, you are most welcome. Please do not hesitate to get back to us for further assistance. Thanks.
The Update version 2015.0.6125 does not fix the problem. :O(
What did they do the last days?
It's really ridiculous that a virus scanner that we paid for won't scan for viruses! I thought they had issued a fix for the problem when I saw the new 6125 version being installed, but no - AVG STILL will not scan my email messages. What the heck kind of update did AVG have to do that wrecked the program rather than enhancing it??? GRRRRRRRR
Hello Andrea. I apologize for the inconvenience caused to you. I would request you to run AVG repair tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
Please use repair installation using following installation packages:
For 32 bit operating system : https://share.avg.com/steam/PSP/AVG/avg_isc_x86_all_2015_6134p1.exe
For 64 bit operating system : https://share.avg.com/steam/PSP/AVG/avg_isc_x64_all_2015_6134p1.exe
Please feel free to contact us back for any further assistance. Thank you.
Hi Balasubramanian. The build 6134p1 has worked on my windows 8 installation which is fine as its my main work machine. But i've just got the windows 10 update on my tablet and applied the patch to AVG2015 on that device, but I'm afraid its not working with thunderbird there. I know Win10 is new and lots of bugs to sort with 3rd party software, but can you please look at this issue and adapt the patch for Win10 please.
Many thanks
Scott
Hi, all - Having had this problem using Thunderbird, I tried installing the fixed executable (64 bit version, Windows 8.1). This has not fixed the problem. I don't have the time or energy to do a complete reinstall. Please let us know when there is a standard update version that fixes the problem. For the time being I shall revert to bypassing the scanner. This whole issue does not reflect well on AVG.
Nigel. Thank you so much for your efforts to send your log files to us. I appreciate your patience we are currently working on your issue. We will get back to you as soon as possible. Thank you.
I have the problem of the subject, what have I to do?
I've been having same issue but only with Gmail. AVG scanning email pops up but nothing comes into account. Got it working again until another AVG update today. Went through the AVG support taking control of my PC and apparently it is not an AVG issue, despite it only happening after AV G updates.
open AVG Internet Security -> Menu -> settings -> component -> customize under firewall -> Network profile -> change it from public to private
This helped me with this problem
Same problen here after the last AVG update
so many problems with you
even the date of the update is wrong .... 1970 ???
Hello Al,
We are sorry that the last update of AVG shows incorrect date in your PC. Please run AVG Clear tool to remove AVG traces using the below instructions.
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
Use the link to reinstall AVG Free Antivirus: http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe .
And to answer your query regarding email settings in AVG, we have escalated it to senior team and you will be notified soon regarding this.
Thank you.