Ranjani and Alan, thanks for your quick reply.
Thias is the screen shoot when i use Edge always fail to login to AVG My account and . With the same way, always successful using mozilla.
Thank you, hope you can help this, thanks.
Dear Balasubramanian,
Currently i've replied your mail with 2 screenshots attached, thank you.
Regards,
Yoseph
Dear Bhuvaneswari and all AVG Team,
Good afternoon in my country.
Yes !
I've tried to repair my MS Edge as your advice, and the problem solved already.
Great advice and all well done.
Thanks & regards,
Yoseph
Yoseph,
Are you able to log in to your AVG My Account when AVG is disabled? Could you share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of the error message you received on Edge browser to check and assist you further?
Right click on AVG icon under system tray next to clock, turn off the toggle bar to disable AVG temporarily.
Anybody could help me.
Why i can't login to AVG myaccount when using Edge browser in windows 10?
But, when i use mozilla it was running well.
Looking foward and great appreciated for your help, thank you.
Dear AVG Team,
After finishing with MS Edge issues resolved already with the great support of AVG team, suddenly there is another issues in the last 2 hours warning like photo attached.
My actions just follow the AVG Internet Security command and directly scan, finish and not found malware / virus, and my laptop was running well.
I'm worry and need the advice from AVG Team what I have to do.
Regards,
Adie
Yoseph, thank you for providing the screenshots. It seems to be a Browser issue. Please refer this article http://www.thewindowsclub.com/reset-microsoft-edge-browser-to-default-settings-in-windows-10 and reset the Edge browser, restart the PC and check the status.
Dear Bhuvaneswari and all AVG Team,
Good afternoon in my country.
Yes !
I've tried to repair my MS Edge as your advice, and the problem solved already.
Great advice and all well done.
Thanks & regards,
Yoseph
Thank you for the information.
Well, we can come up with a solution after analyzing the threat detection.
To proceed with that, I have sent an email instruction on how to submit the log files.
If the email is not found in inbox do check in spam and junk folders.
Along with the email, send the (screenshot) of AVG Internet Security version window.
To check that, open AVG Internet Security, click on "Menu–>About".
I am happy to hear that your issue is resolved.
I appreciate your time and co-operation.
Yoseph,
Are you able to log in to your AVG My Account when AVG is disabled? Could you share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of the error message you received on Edge browser to check and assist you further?
Right click on AVG icon under system tray next to clock, turn off the toggle bar to disable AVG temporarily.
Adie,
We can certainly take a look into this. May I know when you're receiving the AVG detection pop ups (while browsing/playing game), are you trying to download anything from technologiesnowdon.com? It seems AVG is blocking the files setup2.exe/installer from downloads.
Regards,
Alok.
Thank you for submitting the log files.
I have forwarded the case to concern team for analysis.
Keep checking your email to know its status.
Your patience is much appreciated.
Dear Balasubramanian,
Currently i've replied your mail with 2 screenshots attached, thank you.
Regards,
Yoseph
Alok, good morning.
Actually i never get into this webs, or download something from this address. And i don't know well about this webs.
The avg pop up comes out while I'm at work and is not browsing or downloading anything.
This morning avg pop up still appearing about 4-5 times for 2 hours, and my laptop continuous connected to the office network.
Then what is the solution?
I'm waiting your advice, thanks.
Yoseph, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru