Hello Matthias,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you please provide us the screenshot of the file being protected?
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&supportType=home)
Please refer the above article to create a screenshot.
We will certainly help you out.
Thank you and keep us updated.
Hello!
Deep scan identified an ELF:Mirai Downloader-OG [Drp]: dyld_shared_cache_arm64e
But can't quarentine the file because it might be protected? How do I fix this threat?
Hello B W,
Thank you for replying.
I apologize for the trouble caused.
Please follow the below instructions and check if it resolves your issue.
Please open the AVG user interface and click the Refresh icon next to Virus definition in the bottom-right corner of the main application screen. Wait while AVG checks for virus definition updates. When the update is complete, you see the message Virus definitions are up to date.
If you have any further queries, please feel free to contact us anytime.
We will certainly help you out.
Thank you.
Hi Delli, considering there are multiple threads reporting the same problem, perhaps the support team could reply to them rather than telling everybody to message privately? I still have not received any substantive reply and it seems no one else has either.
Hello B W,
Thank you for replying.
I apologize for the trouble caused.
Sorry to say this but it is a false positive. We have fixed the issue.
Please update the Virus defintion, reboot your PC and check if everything works fine.
If you have any further queries, please feel free to contact us anytime.
We will certainly help you out.
Thank you.