EMai confirmation with licence number

My VISA Credit Card reflect a charge for the amount:  of $64.99. for the renovaton of my subscription.  As shown below; but I have not received the confirmation emal with the Licence Number.  My pc is running now with the free anti virus version.
My email address:
mramos53@hotmail.com
mramos53@prtc.net
(Old email addrress was mramos53@onelink.pr.net)

 

01/12/2018AVGAVG SUBSCRIPTION ON 01/11/18x6013$64.99

Hello Miriam,

I am sorry to hear that. I have tried to locate the details using all the three email addresses but couldn't locate the recent charge - $64.99 details. I have sent you an email, please attach the bank statement/proof of purchase to assist further.

Hello Miriam,

I am sorry to hear that. I have tried to locate the details using all the three email addresses but couldn't locate the recent charge - $64.99 details. I have sent you an email, please attach the bank statement/proof of purchase to assist further.