Email account blocked by AVG

Hi Christine,

We will certainly look into this and help you.
Please click the "See details" option in the threat popup and provide us the screenshot of the same to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

I was sent a phishing email. I can no longer access my email account. I've scanned the computer with no results. I've re-installed both chrome and AVG. I continue to get the following message:
We've safety aborted connection on [my email] because it was infected with URL: Phishing. More threats may be lurking!

I am using AVG antivirus free program.
I encounter the same issue regardless of the brower I am using to access this email account.

Thank you for the screenshot.
It shows that the threat appears from the webmail that you are trying to access from Edge browser.
Could you check whether you are able to access your email account from Chrome or other browser?
Are you using AVG Antivirus free program?

Thank you for replying, Christine.
We request you to contact our remote support for further assistance.
We have sent an email with steps to contact our remote support. Please check your inbox/spam for the email.

Hi Christine,

We will certainly look into this and help you.
Please click the "See details" option in the threat popup and provide us the screenshot of the same to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

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