Email being blocked

AVG Protection
10

Hello Mike,

We regret the inconvenience caused.
If you suspect that this is a false-detection made by AVG, we request you to submit the detected website for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will anbalyze the website & if found harmless, they'll whitelist it right away.
Thank you for understanding in advance!

1

This evening my work email (ionos webmail) has suddenly started being blocked with the following message:

we've safely aborted mail.ionos.co.uk because it was infected with URL:Phishing

Is anyone else encountering this problem?  My virus definitions are up to date and this is happening across multiple devices on all browsers.

Please could this be looked into as this is a work email needed daily.

Thanks in advance

2
Hello, 

We are sorry for the inconvenience caused. We will check and help you to resolve it. Kindly follow the above steps and submit the site for analysis.

f you still need help, we request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you.
6

Hi Gillian,

We're glad to look into this & help you.
Please write back to us in your own post, which will help us to locate the FP request & it's status.
Note : It isn't recommended to share the account info over this public post. 
Thank you in advance!

3
Hi there, I have found that Ionos webmail UK is blocked again by AVG.  It was restored yeaterday afternoon and I could use it easily.  Since then I've updated my virus definitions but the problem has reoccured this morning.  Please can you let me know when this is resolved again?
I've also reported a False Positive
Thanks so much,
Gill
4
Glad to know that, Gillian. Thank you for updating the status. Have a great day. Stay safe!
5

I'm experiencing the same for 'mail.ionos.co.uk' Mike.  Ionos say the problem is not theirs.  I've haa a quick look to see if this has been previously reported and found the below.  Have you managed to get in to your work email yet?  I'm getting a bit worried as my work stuff is piling up! 
Best wishes.        Phishing

8

Hi there.  Yes I have access again after submitting a report for false positive analysis this morning.

Many thanks for swift resolution

7

Hello Mike,
Thank you for writing us back.
We are glad that your issue has been resolved.
Please feel free to contact us if you face any concerns related to AVG and we'd be happy to assist you.
Thank you.

9

Hello Mike,

We regret the inconvenience caused.
If you suspect that this is a false-detection made by AVG, we request you to submit the detected website for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will anbalyze the website & if found harmless, they'll whitelist it right away.
Thank you for understanding in advance!