Email certificates

AVG Protection
6

Hello Trevor,

We apologize for the inconvenience.
We would request you to refer this article: https://bit.ly/3q3QvkT and make the changes in order to fix this issue.
Please keep us updated.
Thank you.

1

Since a recent update to 21.5.3185 (build 21.5.6354.561)  whenever I open Microsoft Outlook 2019 I now receive a series of Internet Security messages saying "The server you are connected to is using a security certificate that cannot be verified. A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider". The certificates are issued by AVG Web/Mail Shield untrusted root. 
I get one message for each email service I am using and have to click Yes to each one to continue every time new mail is imported. I have un-installed/re-installed AVG and followed instructions from AVG and in Outlook regarding importing certificates, but I have not been able to resolve this issue. Switching off E-mail shield stops the problem, but that is not the answer.  Please advise what further steps I can take.
Thanks,
Trevor

2

Dear Sreenu,
                    Thank-you for your reply. I have already tried that solution although I'm not convinced as when I try go to Outlook Trust Centre/Email security/import Digital ID's Certificates and I browse to the find the saved file MailShield.der  the file is not recognised in the default file type Security Information list. If I select all files I can then see the file MailShield.der and if I import it I get an import successful message, but it doesn't solve the problem.
Regards,
Trevor

5

Hello Trevor,

We apologize for the inconvenience.
We would request you to refer this article: https://bit.ly/3q3QvkT and make the changes in order to fix this issue.
Please keep us updated.
Thank you.

3

Hello Trevor, 

It's good to know that you have managed to resolve the issue. If you need any help with AVG, feel free to contact us.

4

Hello Hari, 
                  FYI - The link to the article in your reply only took me to a page on the .com site that said "Sorry, we're currently hard at work improving our Support Center".  which has been there for the past three days. However I managed to find the program by searching the .uk website. I ran the AVG clear tool and that seems to have resolved the issue.

Regards,
Trevor