Hello Kevin,
We'd be glad to clarify this for you.
AVG Secure Browser is a web browser, with built-in security and privacy features designed by AVG to keep you safe online.However, this will not provide you the real time protection on your device against malware attacks.
You can download and install the free version of AntiVirus from our official website. This will give you the basic protection from malware attacks.
The e-mail you received is a spam and we request you to ignore it. This could happen if you enter your e-mail address/personal information in untrustworthy websites. There are also many 3rd party technical support, who sells their product in such a way. However, this issue might occur due to unwanted applications, extensions installed on your browser/computer without your knowledge.
We request you to reset your browser and not to enter sensitive information anywhere as it could lead to this kind of spam e-mails.
Thank you.
I have been using AVG Secure Browser. A few days ago I got an email saying this person has taken over my computer using a Trojan virus that changes it's signatures every 4 hours (so AVG Secure Browser did not detect the virus). They want $500 or they will send stuff to all my contacts.
1. Is this virus real?
2. If real, how did it get past AVG antivirus software?
3. how did this person get my email address?
Hello Kevin,
We'd be glad to clarify this for you.
AVG Secure Browser is a web browser, with built-in security and privacy features designed by AVG to keep you safe online.However, this will not provide you the real time protection on your device against malware attacks.
You can download and install the free version of AntiVirus from our official website. This will give you the basic protection from malware attacks.
The e-mail you received is a spam and we request you to ignore it. This could happen if you enter your e-mail address/personal information in untrustworthy websites. There are also many 3rd party technical support, who sells their product in such a way. However, this issue might occur due to unwanted applications, extensions installed on your browser/computer without your knowledge.
We request you to reset your browser and not to enter sensitive information anywhere as it could lead to this kind of spam e-mails.
Thank you.