Email not certified

Hello Robert,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? Thank you for understanding. We look forward to hearing from you soon.
Thank you.

email not being certified

Robert, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!. See other posting (https://support.avg.com/answers?id=906b0000000XbalAAC).
AVG Guru

Hello Robert,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? Thank you for understanding. We look forward to hearing from you soon.
Thank you.