Email: Not Protected

AVG Protection
1

Hi,

I'm running Windows 7 SP1 + latest updates + AVG Antivirus Free and Comodo Firewall.
I have experienced one or two times that I came home and my PC was frozen up, I couldn't do anything. Only Firefox and Thunderbird where open.

Since a couple of days I get an error in the AVG panel:

AVG panel
    - Email: Email Protection component is not active.
    - Email Not Protected
Email panel
    - Not Fully Functional
    - Email Scanner is not fully functional

I tried everything to resolve this issue, read every article, forum post. I can't get it to work.

- Fix Email Scanner
- repaired AVG installation
- reinstalled using remove tool
- cleaned registry
- added the whole AVG folder as trusted application in Comodo
- added avgemca.exe as trusted file in Comodo
- tried adding my own email servers (with different settings)
- tried start/stopping AVG services

nothing gets this Email component back to work.

What can I do to solve this ? Can anyone help me out please ?

thanks

6

I'm afraid if I can't get it solved soon I'm gonna have to look at another sollution. Because honestly, when AVG works it's great, but when something goes wrong … It's hell to get it fixed and there is zero feedback from the program itself.

5

Hello Sol,
We apologize for the inconvenience caused.
We will email you a link to run a tool to collect the error logs from your computer. Please run the tool and once the logs are uploaded in AVG sever, our senior team will analyse the log and assist you further.
Thank you.

3

I'm afraid if I can't get it solved soon I'm gonna have to look at another sollution. Because honestly, when AVG works it's great, but when something goes wrong … It's hell to get it fixed and there is zero feedback from the program itself.

2

Hello Sol,
We certainly understand your concern to share the diagnostic information. Please note that the information you share will be very safe and secure with us and we need it to analyze the issue you are experiencing. Since you even tried complete reinstallation of AVG program and the issue persist, we request you to share the requested information to help you further. Thank you.

4

Hello Sol,
We apologize for the inconvenience caused.
We will email you a link to run a tool to collect the error logs from your computer. Please run the tool and once the logs are uploaded in AVG sever, our senior team will analyse the log and assist you further.
Thank you.