Email (Outlook) internet headers overwritten

General discussion
10

I have the same problem. Is there any solution?

11

Hell Mark,

Thank you for your patience. As per our request from our developers, we would request you to confirm, whether you had installed AVG 2017 version on your system?

Thank you,
Pandi, AVG Customer Care.

12

Hello Mark,
We apologize for the inconvenience caused. Could you please provide us a screen-shot (http://avgclick.me/getscreenshot) related to the issue which will help us in assisting you better? Thank you.

13

UPDATE:  I disabled the AVG Outlook add-in but left email server settings the same (routed through AVG for virus checking) and the problem with the headers went away, so it looks like it's the AVG Outlook add-in that's causing the problem.

I'll leave the add-in disabled for now, but it would be nice if in some future release the behaviour was modified so that the add-in appended to, rather than overwrote, the internet headers.

1

I've seen this topic discussed before but not seen an answer.

Ever since I enabled AVG virus/spam checking of inbound emails, AVG has been overwriting the internet headers on inbound email.  I would prefer it if AVG info was appended to the existing internet header info so that I can still see the full header info etc when required. 

If I disable both spam and virus checking, normal internet headers are received

Is there any way to modify AVG behaviour so that full internet header info in emails is retained?

I have a PC running Windows 10 (version 1511, build 10586.164), Outlook 2010 (version 14.0.7166.5000) and AVG Internet Security (version 16.51.7497). 

The email account is POP3.  AVG connects securely (TLS/SSL) to my ISP on port 995, and locally to Outlook on address 127.0.0.1, port 5300.

Thanks for your help and advice.

2

Hell Mark,

Thank you for your patience. As per our request from our developers, we would request you to confirm, whether you had installed AVG 2017 version on your system?

Thank you,
Pandi, AVG Customer Care.

3

Hello Mark,
We appreciate you taking time to share your valuable feedback. This issue has been escalated to concern team and we will get back to you once there is a fix. Thank you.

4

UPDATE:  I disabled the AVG Outlook add-in but left email server settings the same (routed through AVG for virus checking) and the problem with the headers went away, so it looks like it's the AVG Outlook add-in that's causing the problem.

I'll leave the add-in disabled for now, but it would be nice if in some future release the behaviour was modified so that the add-in appended to, rather than overwrote, the internet headers.

6

This is from an email where AVG has replaced the entire internet header with anti-AVG overwritten headerspam info

8

I have the same problem. Is there any solution?

9

Hello Mark,
Thank you so much for providing the screen-shot. We have escalated this issue to the concerned department and we will get back with the resolution. Thank you.

5

Hello Ansgar,

Thank you for the information, we have escalated the case to the concerned team and we will get back to you once we find out the resolution for this issue.

Thank you.

7

This is from an old email where the internet headers have not been overwrittenNormal internet headers