Ready to answer now, (have to do this from the laptop). See 1,2,3 below. This is the email that I received -
1] Your AVG PC TuneUp has expired
From:AVG [noreply@email.avg.com]
Date:21/06/2016 23:26
You’ve lost your PC Performance
Renew now to get it back!
AVG PC TuneUp
For a faster, cleaner & longer lasting PC
Renew Now
Hello, Kenneth.
Your AVG PC TuneUp expired 21 days ago - and without regular maintenance, your PC won’t perform at its best.
Don’t settle for a slow PC. Get AVG PC TuneUp back by renewing now.
2] … BUT … When I look at MyAccount I see that -
AVG PC TuneUp PRO features have expired
Subscription period:
Expiration date: May 31, 2016
3] … though I have …
AVG Performance PRO
Includes:
AVG PC TuneUp for PC: product info / user manual / download
AVG Cleaner PRO for Android: product info / download
AVG Cleaner for Mac: product info / download
Subscription period:
Next billing date: January 16, 2018
Hello Kenneth,
Do you find order number in the email? On verifying your records with us, we could confirm that you have active subscription of "AVG Performance multidevice (1 year subscription)" which will be active till January 2018. We could also find that you have already applied 'refund' for your product 'AVG PC Tune Up'. Thank you.
Why did I get this email -
Your AVG PC TuneUp has expired
From:AVG [noreply@email.avg.com]
Date:21/06/2016 23:26
When a simple look at MyAccount shows that (and PRO includes TuneUp) - "Your subscription has been upgraded to AVG Performance PRO"
Oh no! I have just 'liked' that, then I went to unsubscribe. I don't wish to unsubscribe from all - just don't want to receive an email that says that my subscription is about to end - when I have a new product (PRO) that I subscribe to and it covers all of PCTuneup too! SO, my suscription is not really about to end since I have this new software installed.
Hello Kenneth,
Do you find order number in the email? On verifying your records with us, we could confirm that you have active subscription of "AVG Performance multidevice (1 year subscription)" which will be active till January 2018. We could also find that you have already applied 'refund' for your product 'AVG PC Tune Up'. Thank you.
Kenneth,
Is there any order number mentioned in that email?
Could you please elaborate the email which you have received? So that we will identity the exact product and assist you with the same.
Thank you.
Ready to answer now, (have to do this from the laptop). See 1,2,3 below. This is the email that I received -
1] Your AVG PC TuneUp has expired
From:AVG [noreply@email.avg.com]
Date:21/06/2016 23:26
You’ve lost your PC Performance
Renew now to get it back!
AVG PC TuneUp
For a faster, cleaner & longer lasting PC
Renew Now
Hello, Kenneth.
Your AVG PC TuneUp expired 21 days ago - and without regular maintenance, your PC won’t perform at its best.
Don’t settle for a slow PC. Get AVG PC TuneUp back by renewing now.
2] … BUT … When I look at MyAccount I see that -
AVG PC TuneUp PRO features have expired
Subscription period:
Expiration date: May 31, 2016
3] … though I have …
AVG Performance PRO
Includes:
AVG PC TuneUp for PC: product info / user manual / download
AVG Cleaner PRO for Android: product info / download
AVG Cleaner for Mac: product info / download
Subscription period:
Next billing date: January 16, 2018
Hello Kenneth,
We regret for the inconvenience caused.
Thank you for the brief explanation of the issue.
Please be informed that AVG PC TuneUp comes under AVG Legacy product and AVG Performance comes under AVG Zen product. If you have installed AVG Performance then you need to activate it with AVG Myaccount http://avgclick.me/ActivateZen ? If you have not done it, we request you to contact our AVG technical chat support by clicking on the following link https://support.avg.com/support_contact_form?l=&retUrl=support_sales and fill out the form. One of our representative will help you with it. Once it has been activated you won't get the trial version expiry email. Thank you for understanding.
Feel free to contact us for any further assistance.
Yes, both are correct. AVG automatically took money from my PayPal account to pay for PC Tune Up but I was refunded that since I have PRO. That has been sorted out but I should not get emails to ask to re-subscribe to Tune Up. Can this be sorted, please?
Hello Kenneth,
Please note that you will receive the renewal notification automatically from our system. To unsubscribe from those emails, please scroll down to the end of the email and click on the link there to unsubscribe from the emails. Thank you.