Email received in Spanish when account is English UK

AVG Subscription
4

Hi Christine,

We request you to keep up the conversation on a single post for faster resolution and communication.

On checking the order number provided, you have purchased AVG Internet Security (Multi-device) on Feb 17, 2019.

I see that you've selected the location as Spain in our AVG website when purchasing the above subscription. That's the reason the order confirmation was sent in Spanish.

In this case, I can cancel the auto-renewal for AVG Internet Security and you can purchase it again by reaching our AVG sales team via live chat or call support.

https://support.avg.com/support_sales?l=en

Let us know if we can cancel the auto-renewal.

2

I had to renew my subscription while on holiday in Spain - that's why it happened.  Please cancel the automatic renewal for Spain.  

thank you for your help

3

My pleasure!

As requested, I have cancelled the auto-renewal for AVG Internet Security.

I can assure that you will not be charged in the future.

1

Hi Christine,

We request you to keep up the conversation on a single post for faster resolution and communication.

On checking the order number provided, you have purchased AVG Internet Security (Multi-device) on Feb 17, 2019.

I see that you've selected the location as Spain in our AVG website when purchasing the above subscription. That's the reason the order confirmation was sent in Spanish.

In this case, I can cancel the auto-renewal for AVG Internet Security and you can purchase it again by reaching our AVG sales team via live chat or call support.

https://support.avg.com/support_sales?l=en

Let us know if we can cancel the auto-renewal.