Hello Marcus,
We certainly understand your concern.
You do have an active AVG Secure VPN subscription valid till June 21, 2020. Checking your current account, we couldn't find any such e-mails sent from our end.
We would like to receive few more information, hence sent you an e-mail requesting few details. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you!
All sent … please let me know when you have that attacment email so I can safely delete from my end.
I got an email a few days back to renew the VPN subscription but it's not due until June 2020!!
Why send me asking to renew the subscription when AVG knows it's not due for over one(1) year?
I am unable to upload a screenshot in here so I have copied and pasted the email subject line and textual content.
Subject line: Let’s pretend the last seven days never happened.
| | | | It’s been 7 days… | | | |
| | You’re all out of Secure VPN | |
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<table class="Table" style="width: 100.0%;"><tbody><tr style="height: 22.5pt;"><td colspan="3" rowspan="1" style="height: 22.5pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td></tr><tr><td colspan="1" rowspan="1" style="width: 5.0%;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td><td colspan="1" rowspan="1" style=""><span style="font-size: 11pt;"><span style=""><span style="font-family: Calibri,sans-serif;"><span style="font-size: 11.5pt;"><span style=""><span style="color: #556077;">Your <b>Secure VPN expired</b> last week. Ugh.<br> <br> Basically, we can no longer shield you from the horrors of public Wi‑Fi, nosey neighbors, and governments gobbling up as much data about you as they can.<br> <br> We also can’t take you to the exotic online location of your choice with just one click. Not anymore.<br> <br> But if you reactivate your Secure VPN now, you’ll get all of that back with a <b>friendly discount</b>. Shall we pick up where we left off?</span></span></span></span></span></span></td><td colspan="1" rowspan="1" style="width: 5.0%;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td></tr><tr style="height: 22.5pt;"><td colspan="3" rowspan="1" style="height: 22.5pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td></tr></tbody></table>
</td></tr><tr><td colspan="1" rowspan="1" valign="top" style="">
<table class="Table" style="width: 100.0%;"><tbody><tr style="height: 22.5pt;"><td colspan="1" rowspan="1" style="height: 22.5pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td></tr><tr><td colspan="1" rowspan="1" valign="top" style="">
<table align="center" class="Table" style="width: 225.0pt;"><tbody><tr style="height: 45.0pt;"><td colspan="1" rowspan="1" style="width: 225.0pt; height: 45.0pt;"><span style=""><span style="font-size: 11pt;"><span style=""><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 10.5pt;"><span style=""><span style="color: white;"><a href="http://click.emails.avg.com/?qs=46396094bcd138979e6b7b72c9a1be6e2a46daa5b431390ea9af7d5249399bd1aaf52a56229a3e8145b815027bd0dcd7d474f6af2d112780" style="" target="_blank"><span style="color: white;"><span style="text-decoration: none;"><span style="">REACTIVATE IT NOW AND SAVE</span></span></span></a></span></span></span></b></span></span></span></span></td></tr></tbody></table>
</td></tr><tr style="height: 7.5pt;"><td colspan="1" rowspan="1" style="height: 7.5pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td></tr><tr><td colspan="1" rowspan="1" valign="top" style="">
<table align="center" class="Table" style=""><tbody><tr><td colspan="1" rowspan="1" style="width: 15.0pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td><td colspan="1" rowspan="1" style=""><span style="font-size: 11pt;"><span style=""><span style="font-family: Calibri,sans-serif;"><strike><span style="font-size: 10.5pt;"><span style=""><span style="color: #bbc1cc;">A$ 79.99</span></span></span></strike></span></span></span></td><td colspan="1" rowspan="1" style="width: 7.5pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td><td colspan="1" rowspan="1" style=""><span style="font-size: 11pt;"><span style=""><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 10.5pt;"><span style=""><span style="color: #ee4466;">A$ 59.99</span></span></span></b></span></span></span></td><td colspan="1" rowspan="1" style="width: 3.75pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td><td colspan="1" rowspan="1" style=""><span style="font-size: 11pt;"><span style=""><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 10.5pt;"><span style=""><span style="color: #ee4466;">(25% off)</span></span></span></b></span></span></span></td><td colspan="1" rowspan="1" style="width: 15.0pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td></tr></tbody></table>
</td></tr><tr style="height: 7.5pt;"><td colspan="1" rowspan="1" style="height: 7.5pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td></tr><tr><td colspan="1" rowspan="1" valign="top" style="">
<table align="center" class="Table" style=""><tbody><tr><td colspan="1" rowspan="1" style="width: 5.25pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td><td colspan="1" rowspan="1" style="width: 15.0pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"><span style="font-size: 1.0pt;"><img id="_x0000_i1025" alt="(30)" src="http://image.emails.avg.com/lib/fe931372766c007d71/m/2/63b5eea2-3d4c-41a4-b0f1-6f4597369d0e.png?b=1518207055000" style="width: 20px;"></img></span></span></span></td><td colspan="1" rowspan="1" style="width: 5.25pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td><td colspan="1" rowspan="1" style=""><span style="font-size: 11pt;"><span style=""><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span style=""><span style="color: #bbc1cc;">30-day money-back guarantee </span></span></span></span></span></span></td><td colspan="1" rowspan="1" style="width: 5.25pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td></tr></tbody></table>
</td></tr><tr style="height: 37.5pt;"><td colspan="1" rowspan="1" style="height: 37.5pt;"><span style="font-size: 11pt;"><span style="font-family: Calibri,sans-serif;"> </span></span></td></tr></tbody></table>
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Thank you for the information Marcus.
Yes, we have received the screenshot of the email.
The email that you received was actually sent due to technical glitch.
We apologize for that and request you to ignore the email.
Feel free to contact us if you need further help.
Hello Marcus,
We certainly understand your concern.
You do have an active AVG Secure VPN subscription valid till June 21, 2020. Checking your current account, we couldn't find any such e-mails sent from our end.
We would like to receive few more information, hence sent you an e-mail requesting few details. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you!
Ok ..yes I have all that and will forward the email to your directly. I have in the spirit of cooperation checked email path with low (20%) threat level but could not define the originating email server IP. The email if I did relpy would bounce or deny access. Suspicisous that this could be so well crafted if idnded this was not snet from AVG mail serviers, would you agreed?
Cheers.. sending email now Priyange