Email Scanner EMS is stopping and Online Shield NOT PROTECTED

Hi Keith,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks

Installed 3 times now and used repair as well but always get these 2 messages Email "Scanner EMS is stopping" and "Online Shield NOT PROTECTED"
Thanking you in anticipation
Keith

Hi Keith,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks
Keith, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat or phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep.. will see your topic & respond.
AVG Guru