Email Scanner is unable to scan messages

Hello Roger,
We regret for the inconvenience caused. In order to assist you better, please provide the screenshot of the error you encountered with AVG. Please use this article to create a screenshot http://avgread.me/1aZxsAV .
Thank you!

Recently I have started to get the following warning message pop up every 15 minutes or so:

Email Scanner is unable to scan messages
because content of connection is unknown.

See online FAQ to learn how to configure scans for encrypted connections.

I looked but this is beyond my capabilities! What can I do?

Roger,
Thank you for providing screenshot. We have sent an email to get in touch with our additional technical support. Please check for the email in spam or junk folders, if the email is not present in inbox.
Thank you!