Hello Geoff,
Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email.
When I set up AVG with an email server using my ISP ports for SMPT and IMAP, I turn off (untick) the AutoSMTP and AutoIMAP servers. I don't want the default ports they contain to be at all available and thus vulnerable. Despite the email scanner working perfectly well with the new servers so defined, AVG complains that the Email scanner is not fully functional.
Is this a design oversight, or is it one of those functionalities built in that annoy the hell out its users?
Regards
Geoff
Hello Geoff,
Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email.