Email Scanner unable to unable to scan messages

Hello Julie,
We apologize for the inconvenience caused.
Please have a look at this link https://support.avg.com/SupportArticleView?l=en&q=encrypted+connections&urlName=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails and make necessary changes in AVG.
Please get back to us for any further assistance.
Thank you.

Hello Julie,
We apologize for the inconvenience caused.
Please have a look at this link https://support.avg.com/SupportArticleView?l=en&q=encrypted+connections&urlName=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails and make necessary changes in AVG.
Please get back to us for any further assistance.
Thank you.

My question is a recurring message 'Email Scanner unable to scan messages because content of connection is unknown'  I have also lost my Outlook email connection with recurring message that my account settings are out of date. I have had password resets with no results. These two messages seem to be connected.