Hi Reinhold,
I'd like to ask you for AVG log files for closer analysis. Please download and run this http://download.avg.com/filedir/util/AVG_SysInfo.exe, briefly describe the situation, include link to this conversation and send it. Specialists will contact you on your e-mail after analysis.
Thanks
When we open our thunderbird email program it shows the popup bubble in the bottom right corner showing email being scanned. HOWEVER, when we check the stats on the protection it shows the following:
| AVG PROTECTION PROVIDED ON THIS PC | LAST 30 DAYS | SINCE INSTALLATION | |
|---|---|---|---|
| <th class="subtitle brd-rght" "="" style="margin: 0px; padding: 15px 6px; border-width: 0px 1px 0px 0px; border-right-style: dotted; border-right-color: rgb(127, 127, 127); font-family: Verdana, Arial, sans-serif; font-style: inherit; font-variant: inherit; font-stretch: inherit; line-height: inherit; vertical-align: middle; color: rgb(92, 111, 123);">Computer Protection | |||
| Files scanned | 3371509 | 111627521 | |
| Infected files found and healed | 2 | 300 | |
| Email Protection | |||
| Emails scanned | 0 | 6268 | |
| Infected emails blocked | 0 | 0 |
The software was just updated and isn't set to expire until May of this year. Please help us in fixing this and to help secure our emails.
Hi Reinhold,
I'd like to ask you for AVG log files for closer analysis. Please download and run this http://download.avg.com/filedir/util/AVG_SysInfo.exe, briefly describe the situation, include link to this conversation and send it. Specialists will contact you on your e-mail after analysis.
Thanks