Email Shield SSL issue with Thunderbird 78.8.1 (64 Bit)

AVG Performance
1

ALL MY EMAIL ACCOUNTS SHOW SECURITY ERROR (SSL not accepted) WHEN FETCHING MAIL
I have a W10  with Thunderbird up to dateThunderbird 78.8.1 (64 Bit)
In my TB account I have several emails accounts both in POP and IMAP pointing to different servers
I installed the free version of AVG as a test, 4 days ago and everything worked fine until today. 

All the accounts started showing error which only dissapear when I configure emails with no secure connection.
I followed the instructions in https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Troubleshoot-invalid-email-certificate&supportType=home  
When I try to install the certificate, TB responds "This certificate is already installed as a certificate authority"
I tried to delete the existing certificate to reinstall the new one with no success. When I deleted and restart program, the certificate is still there

Sending mails seem to be working for now.

Any advice?

 

 

 

5

Hello Carlos, 

We're glad to look into this & help you.

Please follow the steps in this article (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) to identify the AVG component that is causing the issue & let us know.

Also, please share us the screenshot of the certificate error. Thanks.

2

Hello Carlos, 

We're glad to look into this & help you.

Please follow the steps in this article (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) to identify the AVG component that is causing the issue & let us know.

Also, please share us the screenshot of the certificate error. Thanks.

3

Please accept our sincere apologies, Carlos.

To further look into this issue & help you, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.

4

Thanks Veeramani,

I've disabled AVG Email shield and it now works (without antivirus protection....)

You can see the screeshot of the certificate error at  : https://privatebin.support-tools.com/?bcac2db1ef1b4817#wGuRm99F2ufkzd1B6XAfuIj7CaPg3EA1LF62IJpZkRo=

As mentioned I have multiple email accounts, both POP & IMAP pointing to different servers. The error message is the same in all

I look forward to your response